Terms and Conditions

1. Acceptance of Terms

By accessing and using Ziso Consulting's services, you accept and agree to be bound by the terms and provision of this agreement.

2. Services Provided

Ziso Consulting specializes in the following services:

• Saas Solutions: Custom website and application development
• Business Intelligence: Data analysis, visualization, and business intelligence solutions
• Hosting: Hosting services for your applications
• Cybersecurity Solutions: Security assessments and vulnerability testing

2.1 Service Modifications

We reserve the right to modify or discontinue any service with reasonable notice to clients. We shall not be liable to clients or any third party for any modification, price change, suspension, or discontinuance of the service.

3. Client Responsibilities

3.1 Project Requirements

Clients are responsible for providing complete, accurate, and timely information required for project execution. Delays in providing necessary materials may impact project timelines and costs.

3.2 Content Ownership

Clients warrant that all materials provided (text, images, logos, etc.) are either owned by the client or properly licensed for use in the project.

3.3 Access and Cooperation

Clients agree to provide necessary access to systems, APIs, and other resources required for service delivery in a timely manner.

4. Intellectual Property

4.1 Client Materials

All pre-existing materials provided by the client remain the property of the client.

4.2 Deliverables

Upon full payment, clients receive ownership of the final deliverables as specified in the project agreement. Ziso Consulting retains the right to display completed work in our portfolio and marketing materials.

4.3 Ziso Consulting IP

All proprietary tools, methodologies, code libraries, and pre-existing works used in service delivery remain the intellectual property of Ziso Consulting.

5. Payment Terms

5.1 Pricing and Quotes

All quotes are valid for 30 days. Prices are subject to change for projects initiated after the quote expiration date.

5.2 Payment Schedule

Standard payment terms require:

• 50% deposit upon project initiation
• 25% upon milestone completion
• 25% upon project delivery

5.3 Late Payments

Accounts overdue by more than 30 days may be subject to late fees of 1.5% per month or the maximum allowed by law. Services may be suspended for accounts 60+ days overdue.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information received from the other party. Confidential information includes business plans, customer lists, technical data, and trade secrets.

6.1 Security Services

For penetration testing services, all findings and vulnerabilities discovered are treated as strictly confidential and will only be shared with authorized client representatives.

7. Limitation of Liability

Ziso Consulting's total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service in question. We shall not be liable for any indirect, special, or consequential damages.

7.1 Third-Party Services

We are not responsible for the performance, security, or reliability of third-party services, platforms, or APIs integrated into client projects.

8. Warranties and Guarantees

8.1 Service Warranty

We warrant that services will be performed in a professional manner consistent with industry standards. Web development projects include a 30-day warranty period for bug fixes related to original specifications.

8.2 Security Services Disclaimer

While we employ industry-standard testing methodologies, penetration testing cannot guarantee identification of all vulnerabilities. We recommend ongoing security monitoring and regular testing.

9. Termination

Either party may terminate a project with written notice. Upon termination:

• Client pays for all work completed to date
• Ziso Consulting delivers all completed work
• Any deposits are non-refundable

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

11. Changes to Terms

Ziso Consulting reserves the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.